Refund policy

1. Return Policy

You may request a return within 5 days of delivery, subject to the product's eligibility and the conditions below.

A return may be accepted if:

  • The product is damaged or defective upon delivery.

  • You receive a product different from the one you ordered.

  • The product does not match its advertised description or specifications.

  • The product is eligible for return as specified on its product page.

Products must be returned with their original packaging, accessories, tags, manuals, and invoice, where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Personal care and hygiene products once opened or used, where legally permitted.

  • Products specifically marked as non-returnable on their product page.

  • Perishable goods and products that cannot reasonably be returned for hygiene or safety reasons.

  • Products damaged due to misuse, negligence, or unauthorized modification by the customer.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

3. Refund Policy

Once your return request is approved and the returned product has been inspected, we will initiate the applicable refund.

  • Prepaid orders: Refunds will generally be processed to the original payment method.

  • Cash on Delivery (COD) orders: We will coordinate an appropriate refund method with you.

  • Refund processing time: Please allow 5–10 business days after refund approval for the amount to reflect, depending on your bank or payment provider.

If a refund is delayed beyond the stated period, please contact our customer support team.

4. How to Request a Return or Refund

Please follow these steps:

  1. Contact our customer support team within the applicable return period.

  2. Provide your order number and the reason for your request.

  3. Share clear photographs or a video showing the issue, if applicable.

  4. Wait for confirmation and return instructions before sending the product back.

  5. Pack the product securely and follow the instructions provided by our team.

Please do not send a return to an address without receiving authorization or instructions from Nextkart.

5. Return Shipping Charges

For eligible products that arrive damaged, defective, incorrect, or materially different from their advertised description, Nextkart will provide an appropriate return or resolution process in accordance with applicable law.

For other approved returns, any applicable return shipping charges will be communicated before the return is completed.

6. Damaged or Incorrect Orders

Please inspect your order upon delivery. If your product is damaged, defective, or incorrect, contact us as soon as possible and provide your order details and supporting photographs or video.

We will review the issue and help determine the appropriate resolution.

8. Order Cancellation

You may request cancellation before your order is dispatched. Once dispatched, cancellation may not be possible, but you may contact us to discuss the available options.

Nothing in this policy excludes refunds or other remedies required by applicable law.

9. Contact Us

For return, refund, replacement, or cancellation requests, contact us using the details below.

Store Name: Nextkart
Email: nextkartonlinestore@gmail.com


We aim to respond to customer queries as promptly as possible and resolve concerns fairly.

Thank you for shopping with Nextkart!